APEC Publications | Developing Traveler-Friendly Airports to Improve the Passenger Experience in the APEC Region: A Best Practices Report

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Developing Traveler-Friendly Airports to Improve the Passenger Experience in the APEC Region: A Best Practices Report

Developing Traveler-Friendly Airports to Improve the Passenger Experience in the APEC Region: A Best Practices Report

PUBLICATION NUMBER
APEC#217-TWG-01.1
YEAR
2017
PUBLISHED DATE
January 2017
TYPE OF PUBLICATION
Reports
PUBLICATIONS UNDER
PAGES
102
ACCESSED
514

 

Description

This report contains the findings of field assessments conducted in five volunteer airports in the APEC region. Considered a crucial aspect of determining what constitutes a favorable passenger experience, the objectives of the field assessments were to gain an in-depth understanding of international/domestic and arrival/departure passenger process flows and to observe services that are provided to passengers throughout the airport.

Through these on-the-ground assessments, key factors that could impact passengers’ perceptions of traveler friendliness in this diverse range of airports were identified. Based on these findings, a comprehensive list of traveler-friendly quality standards was developed that airports in the APEC region can use to prioritize the issues they need to address in order to improve existing services and/or develop new systems.




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File size: 6075.26KB



DESCRIPTIONS

Description

This report contains the findings of field assessments conducted in five volunteer airports in the APEC region. Considered a crucial aspect of determining what constitutes a favorable passenger experience, the objectives of the field assessments were to gain an in-depth understanding of international/domestic and arrival/departure passenger process flows and to observe services that are provided to passengers throughout the airport.

Through these on-the-ground assessments, key factors that could impact passengers’ perceptions of traveler friendliness in this diverse range of airports were identified. Based on these findings, a comprehensive list of traveler-friendly quality standards was developed that airports in the APEC region can use to prioritize the issues they need to address in order to improve existing services and/or develop new systems.

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Download

File size: 6075.26KB